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CPO Management
Services has implemented a responsive customer service
management approach
that focuses on the residents and their needs, while also
implementing effective management/housing policies. These
policies, such as a strict lease compliance and screening
policy, ensure that residents will have and will be good
neighbors. CPO addresses all residents and neighbors with
dignity and respect. As part of our philosophy of changing
communities from within, CPO’s “open door”
policy invites applicants, residents, and community members
to speak directly with Property Managers, Leasing Specialists,
Recertification Specialists, Senior Leadership Team members,
and the President of the company. Our staff is a visible
presence in our neighborhoods, and we are committed to
the communities we live and work within. CPO strives to
keep residents in their homes and is very “hands-on”
in helping residents address issues and behaviors that
can threaten housing opportunities.
CPO upholds high standards for the maintenance technicians
that work in our resident’s homes and
neighborhoods. Each technician is a trained, skilled professional
embodying excellent customer service. To ensure that customer
satisfaction remains strong, CPO has implemented a 24-hour
maintenance hotline and response time policy to improve
service to residents.
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CPO’s customer service management model allows residents
and neighbors to speak directly with Property Managers
and other staff members.
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